Terms of service

Updated: 8 June 2026

Welcome to CUBED Singapore. These Terms of Service govern your access to and use of the CUBED Singapore official website, including browsing, account registration, product purchases, checkout, promotions, reviews, customer service and other online services provided by CUBED Singapore.

1. Agreement to These Terms

By accessing our website, browsing our products, creating an account, placing an order, submitting information, joining a promotion, contacting us or using any part of our website, you agree to be bound by these Terms of Service.

These Terms of Service should be read together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

2. Eligibility to Use This Website

You must be legally capable of entering into a binding agreement in order to place an order on our website. By placing an order, you confirm that the information you provide is true, accurate and complete, and that you are authorised to use the payment method and delivery details submitted at checkout.

3. Account Registration & Security

You may be able to create an account on our website. You are responsible for keeping your login details confidential and for all activity under your account.

If you suspect unauthorised use of your account, please contact us as soon as possible at info@cubedskincaresg.com.

4. Product Information

We aim to provide accurate product descriptions, images, ingredients, usage directions, pricing and availability information. However, product colours, packaging, labels, textures and appearance may vary slightly from website images due to photography, screen settings, packaging updates or batch variation.

Natural skincare products may have slight differences in colour, scent or texture between batches. Such normal variation does not usually qualify as a product defect.

5. Cosmetic Product Disclaimer

6. Orders & Order Acceptance

When you place an order on our website, you are making an offer to purchase the selected products in accordance with these Terms of Service and the information shown at checkout.

An order confirmation email or message acknowledges that we have received your order. It does not mean that your order has been accepted. Your order is accepted when we process the order for fulfilment or dispatch the products, whichever occurs first.

We reserve the right to reject, cancel, limit or refuse any order before acceptance, including where:

• The product is out of stock or unavailable
• The product price, description or promotion contains an error
• Your payment cannot be processed or verified
• Your delivery address is incomplete, inaccurate or outside our delivery coverage
• The order appears to be placed for resale, fraud, abuse, suspicious activity or unauthorised use
• The order breaches these Terms of Service or any applicable law

7. Pricing, Currency & Product Availability

Prices shown on the CUBED Singapore official website are listed in Singapore Dollars, unless stated otherwise.

Prices, promotions, bundles, free gifts, product availability and shipping offers may change at any time without prior notice, subject to applicable law.

If there is a pricing error, product description error, promotion error or system error, we may contact you for instructions, cancel the affected item or cancel the order before fulfilment.

8. Payment

Payment must be made through the payment methods available at checkout. Available payment methods may vary from time to time.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate.

Payment processing may be handled by third-party payment providers. We do not intend to store full card details directly on our website.

9. Shipping & Delivery

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms of Service.

You are responsible for providing complete and accurate delivery details, including full name, mobile number, email address, full delivery address, unit number where applicable and postal code.

Estimated delivery times are provided for reference only. Delivery may be affected by courier delays, public holidays, peak sale periods, weather, customs clearance, incorrect address details, failed delivery attempts or events outside our reasonable control.

10. Malaysia Orders, Customs & Import Charges

Malaysia orders or cross-border orders may be subject to import duties, taxes, customs charges, brokerage fees or other charges imposed by local authorities or delivery providers. Such charges are not included in the product price or shipping fee unless expressly stated, and are the responsibility of the recipient.

11. Returns, Refunds, Exchanges & Cancellations

Returns, refunds, exchanges and cancellations are subject to our Return & Refund Policy, which forms part of these Terms of Service.

For hygiene and product safety reasons, opened or used skincare products cannot be returned for change of mind.

Nothing in these Terms of Service or our Return & Refund Policy is intended to limit any rights you may have under applicable Singapore consumer protection laws.

12. Promotions, Discounts, Vouchers & Free Gifts

From time to time, we may offer promotions, discount codes, bundles, gifts-with-purchase, free samples, loyalty rewards, referral offers or other campaign benefits. Unless stated otherwise:

• Promotions are valid only during the stated campaign period
• Promotions are subject to stock availability
• Discount codes must be applied at checkout and cannot be applied after an order is placed
• Promotions cannot be exchanged for cash
• Promotions may not be combined with other discounts, vouchers or offers
• Free gifts and samples are available while stocks last

We reserve the right to cancel, amend, suspend or withdraw any promotion where there is a pricing error, system error, fraud, abuse, stock issue or circumstances outside our reasonable control.

13. Reviews, Testimonials & User-Generated Content

You may be able to submit reviews, ratings, comments, testimonials, photos, before-and-after images, social media tags or other user-generated content to CUBED Singapore.

By submitting content to us, you confirm that the content is accurate, genuine, based on your own experience and does not contain another person’s personal data, image or story without permission.

You grant CUBED Singapore a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, adapt, publish, display and share submitted content for website, product page, customer service, internal training, marketing and promotional purposes, subject to our Privacy Policy and applicable law.

14. Acceptable Website Use

You agree not to misuse our website or services. You must not:

• Use the website for unlawful, fraudulent, misleading or harmful purposes
• Interfere with the security, operation or availability of the website
• Attempt to gain unauthorised access to any account, system, server, database or payment process
• Upload, transmit or introduce viruses, malware, harmful code or automated scraping tools
• Copy, scrape, reproduce or extract website content, product information, images, reviews or data without permission
• Submit false orders, fraudulent payment information, fake reviews or misleading claims
• Use promotions, discount codes, returns or refund processes in an abusive, excessive or fraudulent manner

We may suspend, restrict or terminate access to our website, account features, promotions or services if we reasonably believe that these Terms of Service have been breached.

15. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, icons, videos, designs, layouts, product names, trademarks, brand elements, software and other materials, is owned by or licensed to CUBED Singapore and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes only. You must not copy, reproduce, modify, distribute, publish, sell, licence, scrape or exploit any part of our website or content without our prior written approval.

16. Third-Party Services, Links & Tools

Our website may contain links to or integrations with third-party websites, payment providers, delivery providers, social media platforms, review tools, analytics tools, marketing platforms or other services. Third-party services are operated independently from CUBED Singapore and may be subject to their own terms, policies, fees and privacy practices.

17. Limitation of Liability

To the fullest extent permitted by applicable law, CUBED Singapore will not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profit, loss of revenue, loss of data, loss of goodwill, loss of opportunity or business interruption arising from or connected with your use of our website, products or services.

18. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where such failure or delay is caused by events outside our reasonable control, including courier delays, customs delays, platform outages, system issues, supplier issues, severe weather, public health events, government action or other events beyond our reasonable control.

19. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of Singapore.

If a dispute arises, please contact us first at info@cubedskincaresg.com so we can try to resolve the matter directly and fairly.

Subject to applicable law, you and CUBED Singapore agree to submit to the exclusive jurisdiction of the courts of Singapore for disputes arising from or connected with these Terms of Service, our website, products, services or orders.

20. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Updated” date.

21. Contact Us